1. Cancellations by Guests

• Cancellations made within 24 hours of booking (and at least 7 days before the event) → Full refund.
• Cancellations made 3–7 days before the event → 50% refund.
• Cancellations made within 72 hours of the event → No refund (as arrangements are already made).
• If approved, refund will be credited to the original payment methods within 7 days

2. Cancellations by Unlock Place

If we cancel or postpone an event due to unforeseen circumstances (venue restrictions, weather, government orders, etc.):
• Guests will be notified immediately.
• A full refund or transfer of booking to a future event will be offered.

3. Refund Processing

• Refunds will be processed to the original payment method (PhonePe or UPI).
• Refunds usually take 5–7 working days depending on your bank or UPI provider.
• Unlock Place is not responsible for delays from financial institutions.

4. No-Show Policy

If you fail to attend the event without prior notice, no refund shall be provided.

5. Dispute Resolution

Any refund-related concerns must be emailed to unlockplace01@gmail.com within 48 hours of the event or transaction.

6. Contact for Refunds

📩 Email: unlockplace01@gmail.com
📞 Phone: +91 7676749424
Office Hours: 10 AM – 7 PM (Mon–Sat)